Automated Google Review Follow-Ups

Get More Google Reviews Effortlessly

We now offer automated follow-up text messages sent one hour after an appointment to encourage customers to leave a Google review. This helps boost your online presence and credibility.

Key Takeaways:

📌 The follow-up message is non-customizable—every organization sends the same message.
📌 Contacts marked as Do Not Market or Archived will NOT receive a follow-up text.
📌 If a contact does not have a cell phone number on file, the message will NOT be sent.
📌 If a patient replies, their response will appear in Messages (left sidebar of Smartcare) with a green dot.
📌 A Google review link must be set up for this feature to work.

What Will Be Sent?

"Thanks for coming to see us today at [Your clinic name]! Enjoy your experience? A quick review on Google can make a big difference for our small business! Our entire staff reads and responds to each one of them. Please leave your feedback here: :) [Your link here]

How to Set Up Your Google Review Link

Find your Google review link by searching for your business on Google and selecting “Write a review.” Copy the URL.
Send your Google review link to support@smartcare.io, and we will insert it for you.

Turning Follow-Ups On or Off

Google review follow-ups are managed per appointment type.

Go to Settings in Smartcare.
Select Appointments and find the appointment type you want to edit.
Click on the three dots next to the appointment type.
Scroll to the bottom and find Automated Follow-Ups. Toggle it on or off as needed.

🚀 Recommendation: We suggest turning on follow-ups for first-time appointments and disabling them for follow-ups or routine visits to start.

Why More Reviews Matter

A high volume of reviews is more valuable than having only 5-star ratings.
Google prioritizes businesses with frequent, authentic reviews—even if some aren’t perfect.
Studies show Google favors businesses with a 4.5-star rating and steady review activity.
Keeping an updated Google My Business profile and maintaining consistent reviews will boost search rankings and increase traffic.

Limitations to Keep in Mind

❌ Organizations cannot customize the message—it is the same for everyone.
❌ We do not currently track which reviews came from automated messages versus direct messages.
❌ There are no automated reminders for organizations to respond to reviews at this time.
❌ This feature is ONLY for Google reviews (no other feedback platforms are supported).

Next Steps

✅ **Send your Google review link to ** support@smartcare.io to activate follow-ups.
✅ Decide which appointment types should have follow-ups enabled.
✅ Monitor and respond to reviews—Google rewards engagement!

For any questions, please contact our support team (support@smartcare.io). 🚀